Randstad Digital報告指出,企業投資AI速度遠快過員工技能培養,形成所謂「生產力悖論」:個人工作變快,但企業整體績效未見相應提升。[2][8] 近三分之二僱主過去一年已投資AI,但約一半科技從業員表示需要自行尋找AI培訓,因為公司準備不足。[4] 只有約32%員工曾接受AI相關培訓,但2025年要求AI代理(AI agent)技能的職位招聘激增約1,587%。[2]

Create a landscape editorial hero image for this Studio Global article: What does Randstad Digital’s new report reveal about the growing gap between rapid AI investment and workers’ actual AI skills, including th. Article summary: Randstad Digital’s report, The AI Capability Gap: Why Technology Investment Fails Without Talent Infrastructure, says the main constraint on AI transformation is not the technology itself, but the human element.. Topic tags: general, news, general web. Reference image context from search candidates: Reference image 1: visual subject "A hand interacts with a digital interface displaying the word "SKILLS" surrounded by icons representing data analysis, teamwork, innovation, artificial intelligence, and goal setti" Reference image 2: visual subject "A young man with glasses stands in front of server racks, with a digital graphic overlay highlighting the AI capabil
人工智能(AI)正在企業環境中急速普及,但愈來愈多公司發現:買AI工具其實容易,真正用到產生商業價值卻難得多。
Randstad Digital最新全球報告《The AI Capability Gap: Why Technology Investment Fails Without Talent Infrastructure》指出,企業投資AI的速度遠遠快過員工技能提升的速度,結果形成一個愈來愈大的AI能力落差(AI capability gap)。[6][
8]
換句話說,公司可能已經部署了先進AI系統,但員工未必有足夠能力把這些工具真正融入日常工作流程。
報告將這個現象稱為 「生產力悖論」(Productivity Paradox)。
很多員工確實可以用AI更快完成某些任務,例如寫程式、整理資料、生成內容等,但這些效率提升未必會轉化為企業整體生產力或業績提升。[2][
8]
原因並不在於AI技術本身,而是圍繞技術的人才與組織能力不足,例如:
報告指出,企業正在以前所未有的速度把AI部署到整個科技架構中,但很多公司仍未見到當初投資AI時期望的商業成果。[7]
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Randstad Digital報告指出,企業投資AI速度遠快過員工技能培養,形成所謂「生產力悖論」:個人工作變快,但企業整體績效未見相應提升。[2][8]
Randstad Digital報告指出,企業投資AI速度遠快過員工技能培養,形成所謂「生產力悖論」:個人工作變快,但企業整體績效未見相應提升。[2][8] 近三分之二僱主過去一年已投資AI,但約一半科技從業員表示需要自行尋找AI培訓,因為公司準備不足。[4]
只有約32%員工曾接受AI相關培訓,但2025年要求AI代理(AI agent)技能的職位招聘激增約1,587%。[2]
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開啟相關頁面ATLANTA , March 17, 2026 /PRNewswire/ -- New research from Randstad USA reveals shifting workplace priorities amid a landscape dominated by AI adoption and economic uncertainty. These findings are part of Randstad'sWorkmonitor 2026 report, drawing on insigh...
There is a revealing contradiction at the heart of the corporate AI boom. Organisations are deploying artificial intelligence at remarkable speed, employees are completing tasks faster than before, and yet productivity gains at the organisational level rema...
50% of Indian organisations now offering AI training, yet skills gap continues to widen: Randstad Digital reportort ... As enterprises accelerate AI adoption across their technology ecosystems, a growing gap between investment and workforce readiness is eme...
- Although nearly two-thirds of employers have invested in AI in the last year, about half of tech professionals are seeking independent training because they feel their employers don’t adequately prepare them for AI adoption, a new study from Randstad Digi...
報告與相關研究提供了一些相當鮮明的統計:
另一份Randstad Workmonitor 2026研究亦發現,員工對自己科技能力的信心下降了14個百分點,反映職場技術變化速度遠超技能更新速度。[1]
很多公司面對新技術時的做法很簡單:
開一個短期培訓課程,或者安排一兩次內部工作坊。
但Randstad Digital認為,這種做法完全追不上AI的演變速度。
AI已經滲透到幾乎所有工作範疇,例如:
當培訓過於概括或偶爾才進行時,員工往往難以真正建立實際操作能力。大量科技從業員自行尋找課程,正好反映企業培訓未能滿足實際需要。[4]
報告強調,AI轉型其實不只是一個技術問題,而是一個人才與組織能力問題。
這種技術投資與人才能力之間的不匹配,正是AI能力落差的核心。
為了解決問題,Randstad Digital建議企業改變培訓思維。
這種模式通常包括:
換句話說,AI培訓不再是一門課,而是一個長期運作的能力系統。
Randstad Digital的結論其實相當直接:
AI轉型不只是科技投資,更是人才投資。
如果企業只購買AI平台,而沒有同步建立員工技能與組織能力,就很容易出現一種情況:
AI工具愈來愈多,但真正能用好的人卻不足。
最終,誰能建立持續培訓與職位技能發展體系,誰就更有可能在AI時代真正把技術投資轉化為實際生產力與商業成果。
Most enterprises are pouring money into artificial intelligence but failing to prepare the people expected to use it, according to a new report released Tuesday by Randstad Digital. The report, titled The AI Capability Gap: Why Technology Investment Fails W...
new randstad digital report reveals a widening disconnect between AI investment and workforce readiness. ... A new global report from Randstad Digital, The AI Capability Gap: Why Technology Investment Fails Without Talent Infrastructure, reveals that the mo...
New Randstad Digital report reveals a widening disconnect between AI investment and workforce readiness ... DIEMEN, Netherlands, May 12, 2026 /PRNewswire/ -- Enterprises are deploying AI across their tech stacks at unprecedented speed. ... Yet, most organiz...
A new global report from Randstad Digital, The AI Capability Gap: Why Technology Investment Fails Without Talent Infrastructure, reveals that the most limiting factor in AI-led transformation is not the technology—it's the human element. This imbalance has...