The controversy unfolded across several interconnected issues:
Removal of PM Modi's video (July 23, 2026): Facebook briefly took down a video in which PM Modi addressed students on exam reforms amid NEET paper leak protests. The video was restored after about six hours. Meta called it a "technical error," but the government and parliamentary panel rejected that explanation .
CSAM content on Instagram: The government pressed Meta on the proliferation of Child Sexual Abuse Material (CSAM) on Instagram and Meta's failure to proactively detect and remove it. Zuckerberg's apology explicitly covered CSAM failures .
Deepfake detection failures: Meta admitted shortcomings in detecting and removing AI-generated deepfake content on its platforms, which the Indian government raised as a national security and public order concern .
Algorithmic bias: The parliamentary panel and the Ministry of Electronics and IT (MeitY) questioned Meta about allegations that its algorithms exhibit bias — including the suspicion that algorithmic content moderation may have played a role in taking down the PM's post. The government summoned Meta's global team specifically to address algorithmic bias and its implications for public order .
Safe harbour challenge: India asserted that Meta's algorithmic content selection and paid boosting make the platform a publisher rather than a passive intermediary, arguing that Meta should lose its Section 79 safe harbour immunity. The panel explicitly warned that if no apology came within three days, Meta's legal protection would be withdrawn .
By the end of August 5, 2026 — the same day the ultimatum was issued — Mark Zuckerberg sent his apology to the Indian government, covering the PM Modi video takedown, CSAM proliferation, deepfake failures, and platform errors, thus complying within the three-day window .