Trustly, the Stockholm-headquartered pay-by-bank fintech, is reportedly cutting about 200 to 205 jobs globally—approximately one-quarter of its workforce. The company says it is streamlining operations, speeding up decision-making and directing investment toward priority growth areas.
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What is known about the layoffs
The reported reduction is global. Tech.eu reported that the cuts are understood to affect Trustly’s teams in Brazil most heavily. Separately, Swedish reporting put the figure at 205 employees and described management’s concern that the organisation had become overly complex, with duplicated work and unclear accountability.
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The important qualification is that Trustly has not publicly released a detailed, verified allocation of the current cuts by job function, country or office. Brazil is therefore the strongest reported location signal, not a complete official breakdown.
Why Trustly is restructuring
Trustly’s stated rationale is operational focus: simplify the business, remove complexity and align investment with areas where it expects to scale. That explanation is consistent with its earlier growth strategy, which reorganised the group around Europe and the Americas and aimed to refocus its geographical and product offerings around core account-to-account payment markets.
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Financial performance provides additional context. For 2025, reporting cited revenue of SEK 2.427 billion and a loss of SEK 534 million, compared with a SEK 401 million loss a year earlier. A financial-results report gave full-year revenue of SEK 2.4277 billion, adjusted EBITDA of SEK 353 million and a loss after tax of SEK 565 million.
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Trustly had also said that extended negotiations with two large merchants hurt year-over-year growth and margins during much of 2025.
10 Still, the company has not said the job reductions are solely a reaction to those losses; its public rationale centres on execution and investment priorities.
What Trustly sells: pay-by-bank payments
Trustly provides account-to-account, or “pay by bank,” payment services. Its open-banking platform connects a consumer’s bank account directly with a merchant, creating an alternative to card-based checkout and supporting payment flows such as deposits and payouts.
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The company markets the platform to merchants that want bank-connected payments across multiple markets. Trustly names PayPal, eBay and Hargreaves Lansdown among its European customers, and FanDuel, T-Mobile and Coinbase among North American customers.
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Scale and global footprint
Trustly says it serves more than 9,000 merchants across 33 markets on three continents, connects to more than 12,000 banks and reaches about 650 million consumers. It also cites approximately $100 billion in annual transaction volume.
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Before the reported job cuts, the company listed more than 900 employees; Nordic Capital’s portfolio page listed 910 employees in 2025.
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33 Trustly is headquartered in Stockholm and lists offices in Örebro, Gżira, London, Helsinki, Barcelona, Lausanne, Luxembourg, Lisbon, Izmir, Ottawa, San Carlos and Vitória.
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Ownership, leadership and recent history
Trustly was founded in Stockholm in 2008. Nordic Capital has been its lead investor since 2018 and remains the majority shareholder; BlackRock Private Equity Partners and other institutional investors hold minority stakes.
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Johan Tjärnberg became CEO in January 2022. Trustly’s investor-relations page lists Morten Hübbe as board chair, with Tjärnberg and former CEO Oscar Berglund as directors. Nordic Capital identifies Adam Miller as CFO.
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Where investment is being focused
The Americas are a clear strategic priority. Trustly’s Q2 2026 results reported total revenue of SEK 634.2 million, up 6.2% year on year, while Americas revenue rose 24% on a constant-currency basis to SEK 388.1 million.
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That does not mean Europe is being abandoned: Trustly’s stated strategy is to concentrate its regional and product footprint on core markets, with more agile Europe and Americas management structures.
9 The layoffs should be read in that context—a company seeking to put fewer resources behind organisational complexity and more behind the markets and products it believes can grow fastest.
Bottom line
Trustly’s planned reduction is substantial: around 200–205 jobs, or roughly one-quarter of staff. Brazil has been reported as the most affected area, but the company has not publicly confirmed a detailed location or department breakdown. The immediate business case is simplification and prioritised investment, against a backdrop of weaker 2025 financial results and a continued push to expand pay-by-bank services, especially in the Americas.
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