The agreement centers on three offerings, each built on AWS infrastructure:
Composable Content Engine (on Amazon Bedrock): A system that allows brands to create, manage, and deliver omnichannel content at industrial scale by orchestrating foundation models through Bedrock. WPP Enterprise Solutions reports that enterprise clients using this engine see up to 90% faster production time and up to 40% lower content costs .
Agentic CX and Commerce Accelerators: Pre-built, customizable AI agent solutions for customer experience and commerce workflows, designed for deployment as production-grade conversational and transactional agents .
Amazon Marketing Cloud (AMC) Center of Excellence: A practice that connects creative production with commerce outcomes using Amazon's clean-room analytics, helping brands measure and optimize marketing-to-commerce performance .
United Rentals (NYSE: URI), the world's largest equipment rental company, co-built an omnichannel AI Equipment Agent with WPP Enterprise Solutions on AWS. Powered by Amazon Bedrock Agents and AgentCore, the tool lets customers describe project needs in plain language and receive tailored equipment recommendations based on capacity, reach, terrain, and required accessories .
In internal testing, United Rentals reported approximately a 70% improvement in customers' ability to find the right equipment . The tool was built and refined using actual customer inquiries and tested by the company's sales team before launch
.
The AWS press release and supporting coverage state that the agreement's solutions are designed to deliver:
These benchmarks apply specifically to clients using the Composable Content Engine, according to WPP Enterprise Solutions .
The deal aligns with a broader industry shift. A Gartner forecast circulated in early 2026 predicts that by 2028, 60% of brands will use agentic AI to deliver streamlined, one-to-one customer interactions, replacing rigid channel-based campaign logic with persistent AI-driven digital concierges . Multiple analysts and marketing executives have noted that this will reshape the martech stack from channel-specific platforms to agent-driven protocols
.
This agreement signals a transition in enterprise AI strategy. As one analyst commentary put it, the pact focuses on operationalizing 'agentic AI'—moving beyond generative content into systems that can autonomously plan, execute, and optimize customer journeys . The tools are designed to be production-grade, meaning they are built for security, cost control, and measurable business outcomes, not just experimental demos
.
Comments
0 comments