Second wave (afternoon):
Both the mobile app and web/desktop versions were affected , and the issue impacted free and paid users alike.
Downdetector recorded two clear spikes: a morning spike peaking at over 700 reports around 9 AM ET , and a much larger afternoon spike exceeding 4,000 reports
. Users in New York, Los Angeles, Chicago, and Houston were among the heaviest-reporting U.S. cities
. The pattern strongly suggests that an initial fix was deployed for the morning wave but either failed or was incomplete, allowing the same underlying issue to resurface by mid-afternoon
.
This outage is the third major service interruption in roughly ten weeks:
The July 27 outage is the clearest example of a deployed fix that later appeared to fail. Spotify initially resolved the morning wave of issues, but users reported identical symptoms — playback failures, login problems, app glitches — hours later in the afternoon . This pattern suggests either:
This recurring pattern stands in contrast to the May outage, which was a single continuous disruption lasting hours . The July 14 outage resolved very quickly (~20 minutes), while July 27's two-wave structure indicates a more stubborn or recurring problem
.