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Bishan and Thomson fibre outage: What happened in September 2026
Third party construction work damaged multiple NetLink Trust fibre cables in parts of Bishan and Thomson, affecting about 2,000 end user connections. Water ingress and obstructions complicated repairs.
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Key takeaways
- Third party construction work damaged multiple NetLink Trust fibre cables in parts of Bishan and Thomson, affecting about 2,000 end user connections.
- Water ingress and obstructions complicated repairs. An April cable damage outage was larger, affecting about 5,000 subscribers.
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openai.comCreate a landscape editorial hero image for this Studio Global article: What caused the September 2026 fibre service disruption in parts of Bishan and Thomson, how many connections were affected, when were servic. Article summary: The September 2026 disruption was caused by a third-party contractor damaging multiple NetLink Trust fibre cables during construction works in parts of Bishan and Thomson. About 2,000 end-user connections were affected, . Topic tags: general, general web. Style: premium digital editorial illustration, source-backed research mood, clean composition, high detail, modern web publication hero. Use reference image context only for broad subject, composition, and topical grounding; do not copy the exact image. Avoid: logos, brand marks, copyrighted characters, real person likenesses, fake screenshots, UI text, readable text, watermarks, charts with fake numbers, clic
A contractor carrying out road-widening works damaged multiple NetLink Trust fibre cables on September 15, 2026, disrupting broadband service in parts of Bishan and Thomson. NetLink said it had not engaged the contractor. Its updated estimate put the impact at approximately 2,000 end-user connections. 9
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When was service restored?
NetLink said its teams worked through the night and completed restoration of the affected fibre services at 5.40am on September 16. Its earlier updates said connections were being restored progressively because of the extent of the cable damage. 2
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What made repairs difficult?
Water ingress and obstructions at the damage site complicated the repair work, NetLink said. Its recovery teams remained on site while it worked with internet service providers to restore affected connections. 9
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NetLink apologised for the disruption and said it was conducting a thorough review. It said it would take appropriate follow-up action after its investigation, without specifying an outcome in its restoration announcement. Customers still experiencing service problems were advised to contact their internet service provider. 2
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How did it compare with the April outage?
Both incidents involved cable damage during third-party construction work, but the April 18 outage was larger. According to Singapore’s Ministry of Digital Development and Information, that incident affected approximately 5,000 subscribers in parts of Ang Mo Kio, Bishan, Sengkang and Punggol. Services were fully restored at 7am on April 19. 14
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What is the short answer to "Bishan and Thomson fibre outage: What happened in September 2026"?
Third party construction work damaged multiple NetLink Trust fibre cables in parts of Bishan and Thomson, affecting about 2,000 end user connections.
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Third party construction work damaged multiple NetLink Trust fibre cables in parts of Bishan and Thomson, affecting about 2,000 end user connections. Water ingress and obstructions complicated repairs. An April cable damage outage was larger, affecting about 5,000 subscribers.