Ryanair and AWS Extend Cloud and AI Partnership for Five Years

Ryanair’s website and core IT infrastructure already run on AWS, and the renewal extends that foundation while adding a new AI layer .

New AI Tools for Crew and Customers

The renewed partnership introduces several AI-powered tools designed to improve both employee workflows and customer experience:

• Ryanair Connect – An internal mobile app for cabin crew to view schedules, access flight details, request annual leave, and swap shifts. It includes an AI-powered chatbot that answers questions about company policies and training materials .
• Amazon Quick – Described as a personalized AI assistant, it enables teams to query company data using natural language to make faster, more informed decisions .
• Agentic AI – Ryanair plans to deploy autonomous AI agents (built on Amazon Bedrock AgentCore) to further digitise pilot workflows and automate operational decision-making .

Operational Scope at a Glance

The table below summarises the key operational metrics covered by the agreement:

Strategic Significance for Both Companies

For Ryanair, the partnership is central to its digital transformation strategy. The airline aims to maintain low fares through operational efficiency, schedule optimisation, and automated crew workflows . CEO Eddie Wilson stated that having the right technology partners is critical to hitting 300 million passengers without sacrificing cost discipline .

For AWS, the agreement positions the cloud provider as a key aviation-technology partner and broadens adoption of its Bedrock and agentic AI platforms in a major European industry vertical . It also strengthens AWS’s credibility as a cloud provider for high-volume, real-time operations in a cost-sensitive sector.

Industry context: The deal comes amid a surge in AI infrastructure investment (projected $700 billion industry-wide by 2026) and signals that airlines are treating AI and cloud capabilities as competitive necessities alongside fleet and route expansion .