The company described these as preliminary results, meaning the full quarterly report was still pending .
In a letter to investors released on July 14, Krishna wrote: "This quarter we faltered" . He cited two main drivers:
Infrastructure was the hardest-hit segment, with revenue down 7% year-over-year . This includes IBM's mainframe and traditional hardware businesses, which are highly profitable but increasingly seen as vulnerable to AI-driven modernization. The consulting and software divisions also underperformed as clients paused big-ticket transformation deals to prioritize AI infrastructure purchases
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While no new analyst downgrade or shareholder lawsuit was directly reported in the immediate aftermath of the July 14 drop, the company had already been under significant analyst and legal pressure in the months leading up to the crash:
Multiple outlets reported the sell-off triggered intense Street scrutiny and renewed questions about IBM's AI strategy and the sustainability of its consulting/software revenue model . Given the severity of the miss, additional downgrades and potential securities litigation are widely expected in the coming days.