@LawrenceWong, @OngYeKung and @VivianBalakrishnan were unavailable, along with lookalikes such as versions ending in underscores or numbers. The aim is to stop someone appearing to be the prime minister, health minister or foreign minister and using that credibility for fraud. India’s IT ministry asked WhatsApp to pause the rollout in India pending consultations and a detailed explanation of how the system would prevent misuse. Its central concern was that pseudonymous handles could make phishing, impersonation and fraud harder to attribute and investigate, despite the potential privacy gain.
WhatsApp’s response has been that usernames are optional, accounts still require verified numbers, and the system will include the safeguards above. The disagreement highlights the core trade-off: less routine exposure of ordinary users’ phone numbers versus a new, potentially easier-to-brand channel for deception.